We Value Privacy

At Verminator, we are dedicated to maintaining high standards of accountability and transparency. We are of the opinion that the general public has a right to be informed about our business practices and the choices that we make. As a result, we are in complete accordance with the Promotion of Access to Information Act (PAIA), which governs such matters.

Everyone now has the right to access information that is being held by public bodies according to the PAIA Act. This information pertains to various public institutions, such as government agencies, state-owned businesses, and other similar organizations. The PAIA Act extends not only to government agencies but also to commercial organizations like Verminator that carry out public duties.

Verminator is a private company, however the pest control services we offer are available to the general public. We are aware that the work that we do has the potential to significantly influence both the personal and professional lives of others. Because of this, we are dedicated to maintaining communication with the general public that is open and honest.

Anyone may submit a request for access to information that Verminator maintains under the provisions of the PAIA Act. This includes information regarding the cost of our various pest control treatments, the chemicals that we employ, and the methods themselves. We will do everything in our power to provide the information you have asked in a timely and effective manner.

However, there are a few exemptions to the general rule that everyone has the right to access information. For instance, we might be unable to reveal certain information because it is either confidential or could potentially violate the privacy of another person. There is also a possibility that we will be unable to divulge certain information because of commercial confidentiality requirements.

Please visit our website or get in touch with our customer service department if you are interested in making a request for information from Verminator in accordance with the PAIA. Regarding the assistance you require, we will gladly be of service to you.

Examples of info that you can request from Verminator under the PAIA Act:

• Copies of our pest control contracts with government agencies and other public bodies
• Information about the pest control methods and chemicals that we use
• Information about our pricing and service fees
• Information about our complaints and dispute resolution procedures
• Information about our environmental and safety policies

How to request information from Verminator under the PAIA Act:

To request information from Verminator under the PAIA Act, you can:

• Submit a written request to our customer service department at paia@verminator.co.za
• Call our customer service department at 087 702 9798
• Visit our website and fill out the PAIA request form (You may need to create this form)

Please include the following information in your request:

• Your name and contact information
• A clear description of the information you are requesting
• Any other relevant information that will help us to locate the information you are requesting

We will respond to your request within 30 days. If we need more time to process your request, we will notify you.

We are committed to providing you with the information you need in a timely and efficient manner. If you have any questions about the PAIA Act or how to request information from Verminator, please feel free to contact us.

What is the PAIA Act?

The Promotion of Access to Information Act (PAIA), Act 2 of 2000, is a South African law that gives everyone the right to access information held by public bodies. Public bodies include government agencies, state-owned enterprises, and other institutions that perform public functions. The PAIA Act also applies to private bodies that perform public functions, such as companies that provide essential services such as water and electricity.

The PAIA Act is important because it promotes transparency and accountability in government and the private sector. It gives the public the right to know about the decisions that are made on their behalf and the information that is used to make those decisions. The PAIA Act also helps to ensure that public bodies are open and accountable to the public.

To request information under the PAIA Act, you must submit a written request to the public body that holds the information. The request must clearly describe the information you are requesting. The public body must respond to your request within 30 days. If the public body is unable to provide the information within 30 days, it must notify you and explain why.

There are some exceptions to the right of access to information under the PAIA Act. For example, public bodies are not required to disclose information that is confidential or that could harm someone's privacy. Public bodies are also not required to disclose information that is subject to commercial confidentiality.

If you are refused access to information under the PAIA Act, you can appeal the decision to the Information Regulator. The Information Regulator is an independent body that oversees the implementation of the PAIA Act.